Shipping policy

We use trusted production and fulfillment partners to ship your order directly to you.


📦 Production Time

• Most items take 5–10 business days to produce before shipping.

• Times may vary during high-demand periods or holidays.


đźšš Shipping Time

• U.S. Orders: Typically arrive within 2–7 business days after production

• International Orders: Vary by location, usually 7–21 business days

Once your item ships, you’ll receive a tracking number via email.


đź’¸ Shipping Costs

Shipping rates are calculated at checkout based on your location and order size.


🕵️ Tracking Orders

If your order hasn’t arrived after the expected time, check your tracking link or contact us at support@dancalabs.com.


đź“Ť Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to the wrong address due to customer error.


📦 Lost or Stolen Packages

Once a package is marked “delivered,” it becomes the customer’s responsibility. We are not liable for lost or stolen packages after delivery.

 

đź“Ź No Returns for Wrong Size

All items are made to order. Because of this, we do not accept returns or exchanges for wrong sizing. Please double and triple check your size before purchasing. Each product page includes a detailed size guide—use it to avoid disappointment.

 

âś… Manufacturing Issues

If you receive an item with a manufacturing defect (rips, print errors, wrong item sent), email us at support@dancalabs.com within 7 days of delivery with:

• A photo clearly showing the issue

• Your order number

Our team will manually review your claim and let you know if you’re eligible for a return or replacement. If approved, we’ll provide next steps.

We reserve the right to deny any claim that does not meet these conditions or appears to be false.

 

⏳ Timeline

• Claims must be submitted within 7 days of delivery

• We typically respond within 2–3 business days

 

🛠️ Cancellations & Changes

Once an order is placed, it cannot be canceled or edited. Everything is made to order, and production starts quickly.

 

đź’ˇ Refund Policy Reminder

Refunds are only issued for verified manufacturing defects. We do not accept returns for wrong sizing, shipping errors, or buyer’s remorse. Please double-check our full refund policy before ordering to avoid surprises.